Achieve Complete Visibility
Turn customer insights into foresight.
Stop guessing about the status of your customer experience and know who is at risk for churning.
Assess whether you are creating the appropriate experiences to meet your customers’ desired outcomes.
Manage growth and predict revenues more accurately.
Create more customer success and reduce churn by visualizing your entire Customer Journey.
Focus on what delivers the most value to your customers.
Do the Right Work
Manage customer success more efficiently and effectively to deliver the outcomes your customers desire.
Proactively prioritize your daily work and create consistent and reliable customer experiences.
Collaborate cross-functionally to deliver appropriate experiences that help your customers achieve their desired outcomes.
Grow more revenue by seamlessly managing renewals and expansion opportunities.
Increase adoption by managing workflows that directly correlate to your customer’s journey.
Enhance engagement by customizing customer experiences and staying focused on their specific needs.
Segment efficiently and effectively with custom filtering that isolates the most important account attributes.
Operationalize Best Practices
Harmonize customer acquisition, retention, and expansion strategies to scale your organization reliably.
Manage your customer’s success with clarity by gaining accurate insight into your customer health.
Empower every CSM in your organization to facilitate the attainment of desired outcomes for all of your customers.
Identify customer advocates who will help you grow revenue exponentially.
Work smarter not harder. Scale your ideal customer journey with outcome-based playbooks tailored to your customer’s goals.
Maintain Focus on critical accounts to mitigate churn risk.
Free Resource for Customer Success Managers
First value attainment is the linchpin to customer loyalty. Get your customers to first value fast and effectively. Download this practical guide for specific guidance on:
- How to get involved during the sales cycle to ensure closure and a clear plan for kicking off
- The best approach to conducting value-rich kickoff meetings
- Tactics for training admins and end users
- A checklist for assessing whether or not you’ve effectively launched a customer
- And more!