The Importance of Customer Loyalty
In the subscription economy, customer loyalty is the X factor. If you don’t have it, your revenues will be stagnant at best. The math for this is irrefutable, even if the best practices for garnering loyalty aren’t fully established. In this webinar, you will:
- Understand the impact of loyal customers who advocate for you (as well as unhappy customers who spread their toxic opinions)
- Explore the science behind loyalty. It’s based on the same reasons you always stop to buy lemonade from the kids selling it on the sidewalk.
- Learn specific timing and ways to cultivate loyalty and curate advocacy within your customer base