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What does it take to DO (and Scale) Customer Success?

By | 2018-05-23T14:20:48+00:00 May 23rd, 2018|

What is involved in starting and scaling a Customer Success team? As B2B organizations increasingly adopt Customer Success as their approach for retaining and growing existing customers, questions abound about how to get started and scale. While getting started isn’t all that difficult, fine tuning and scaling require strategy, people, processes, and (maybe) some technology.  Join us as we hand over the keys to doing CS right – either from the start or through critical [...]

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Customer Loyalty: Why it’s more important than ever, and how to garner it

By | 2018-04-02T12:40:15+00:00 April 2nd, 2018|

In the subscription economy, customer loyalty is the X factor. If you don’t have it, your revenues will be stagnant at best. The math for this is irrefutable, even if the best practices for garnering loyalty aren’t fully established. In this webinar, you will: Understand the impact of loyal customers who advocate for you (as well as unhappy customers who spread their toxic opinions) Explore the science behind loyalty. It’s based on the same [...]

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