Coverage: 60% of Customer Success Teams Are Unaware of Critical Client Issues

//Coverage: 60% of Customer Success Teams Are Unaware of Critical Client Issues
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Coverage: 60% of Customer Success Teams Are Unaware of Critical Client Issues

By | 2018-09-25T07:38:40+00:00 January 30th, 2018|Featured In|0 Comments

Bolstra, an agile customer success platform for subscription service companies, today announces the results of a recent survey, “2018 Customer Success Team Maturity”. The survey includes findings from a sample of customer success teams across industries about their current states. Most notably, of customer success teams surveyed, more than 60 percent of respondents said they wouldn’t know about a critical customer issue until days after it happened, a customer brings it to their attention, or until the customer canceled.

At the time of this announcement, Bolstra CEO, Haresh Gangwani, said, “We set out to have a better understanding of the state of customer success teams among enterprise organizations.”

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