renewing customers

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Why Football is the Favorite Sport of Customer Success Managers

In a very unofficial poll (or maybe just through our Monday morning talks with Customer Success Managers we work with), we’ve come to realize that “most” Customer Success Managers are avid football fans (whether it’s professional, collegiate, or their own kids’ peewee league). Nary a Monday morning customer call  (during football season) doesn’t involve a passionate acclamation of victory, play analysis, bold assertion about bad calls, or disappointments in injuries. Our CSM customers aren’t just [...]

By | 2018-03-12T18:56:54+00:00 May 17th, 2017|Customer Success Manager|0 Comments