know your customer

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If only we could all do Customer Success like Amazon

In honor of Cyber Monday, here’s a tribute to the best of the best when it comes to Customer Success and e-commerce. Even if you’re not in the e-commerce space, we can all learn something from Amazon’s top tier approach to serving their customers. A Sample Customer Journey Since very few of us are completely new customers to Amazon, let’s start in the middle of our customer journey to see how they meet and exceed [...]

By | 2017-04-18T17:51:47+00:00 November 28th, 2016|Customer Success|0 Comments