hiring customer success

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3 Challenges of Hiring for Customer Success Roles

As the need for the Customer Success Manager (CSM) role increases, more companies are digging into best practices when filling this role. This is a process that does have some challenges; however, I feel these are good steps to help ensure you put the right person in place. The challenges: Confidently knowing what qualities & skills you need: The “who” or what skill set is perhaps the most volatile area within Customer Success Managers. I believe [...]

By | 2017-04-18T18:43:17+00:00 September 1st, 2016|Customer Success Manager|0 Comments