customer success team

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Infographic: Customer Success Maturity Model

Check out our latest infographic, the Customer Success Maturity Model. The infographic details the maturity of an organization's ability to respond and predict their customer's success through the use of people and technology. You can also take our free assessment to find out where your company stands. Take the Assessment

By | 2018-03-20T00:48:25+00:00 August 30th, 2017|Customer Success, Infographic|0 Comments

Why Football is the Favorite Sport of Customer Success Managers

In a very unofficial poll (or maybe just through our Monday morning talks with Customer Success Managers we work with), we’ve come to realize that “most” Customer Success Managers are avid football fans (whether it’s professional, collegiate, or their own kids’ peewee league). Nary a Monday morning customer call  (during football season) doesn’t involve a passionate acclamation of victory, play analysis, bold assertion about bad calls, or disappointments in injuries. Our CSM customers aren’t just [...]

By | 2018-03-12T18:56:54+00:00 May 17th, 2017|Customer Success Manager|0 Comments

"Landing" Agile Customer Success

Agile Customer Success is the Bolstra model for incorporating the basic tenets of Agile management into a Customer Success framework. It is both iterative and cyclical, and can be used at each stage of the customer lifecycle. The key concepts of Agile CS are reflective of its origins in software development: The goals and strategic vision are similarly the starting point of the Agile Customer Success model. In consultation with (scrumming, if you will) the [...]

By | 2018-03-20T00:42:45+00:00 March 1st, 2017|Land|0 Comments

“Landing” Agile Customer Success

Agile Customer Success is the Bolstra model for incorporating the basic tenets of Agile management into a Customer Success framework. It is both iterative and cyclical, and can be used at each stage of the customer lifecycle. The key concepts of Agile CS are reflective of its origins in software development: The goals and strategic vision are similarly the starting point of the Agile Customer Success model. In consultation with (scrumming, if you will) the [...]

By | 2018-03-12T19:02:43+00:00 March 1st, 2017|Agile Customer Success, Customer Success|0 Comments

Customer Success 3.0

As we turn the calendar on 2016, we at Bolstra are making preparations for 2017 and Customer Success 3.0 - and beyond. Wondering what versions 1.0 and 2.0 entailed? Well, we know the story well, and are at the helm of Customer Success at this critical tipping point. Here’s how we see the Customer Success story thus far. While the acronym SaaS was originally coined in 2001 by SIIA (the Software & Information Industry Association), [...]

By | 2018-03-07T10:03:08+00:00 January 11th, 2017|Customer Success|0 Comments