customer success manager mistakes

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5 Common Customer Success Manager Mistakes

Been there, Done that! 5 Customer Success Mistakes We’d Like to Help You Avoid When we say “mistakes” we mean this empathetically. We are commiserating with our customers (CSMs) because we are Customer Success Managers ourselves, and have stepped in our own piles of “mistakes”. This list is simply a way to help others avoid the pitfalls we have experienced in building and shaping our own Customer Success team, and in helping our customers do [...]

By | 2018-03-12T18:52:36+00:00 May 31st, 2017|Customer Success Manager|0 Comments