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Checking In Can Yield Checking Out

Are you a CSM responsible for remaining close to your customers during onboarding, implementation, and throughout the customer journey? Do you task yourself with routinely checking in on them? If so, you may want to take caution in how you conduct your check-in phone calls. Without an agenda and a plan, check-in phone calls can cause your customers to check out. Consider the following phone call scenarios Scenario 1: an unscheduled Check-In call during Implementation [...]

By | 2018-03-12T18:25:49+00:00 September 7th, 2017|Customer Success, Customer Success Best Practices|0 Comments