Customer Success Challenges

/Tag: Customer Success Challenges
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10 Customer Success Challenges and How to Overcome Them

At Bolstra, when we are constantly speaking with B2B SaaS companies about the challenges that they face when it comes to managing their customers. When we speak with these companies, we see and hear problems from two different set of lenses, the executive’s lens and the frontline worker’s lens. Here are the some of the recurring themes that we hear in those discussions. From an executive perspective, they struggle with: Customer Churn or less than [...]

By | 2017-04-18T18:43:18+00:00 August 24th, 2016|Customer Success|0 Comments