In our infographic series, we share research and statistics around the actual value of loyalty when it comes to customers.
In the world of cloud based software, the game within the game is creating negative customer churn. That is more than just retaining customers, it is creating a better customer experience, growing accounts and making better customers. The field of play for this game is every communication and every service delivery channel that exists between you and your customer. If you are a Customer Success Manager or are responsible for customer engagement, you cannot afford [...]