customer kick-off

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Customer Kick-off

https://embed.vidyard.com/share/98ceagK4KCRcZy514QQrKN WHY IS KICK-OFF IMPORTANT? You’ve just been handed a new customer, and it’s your job to officially start the relationship. Your entire organization has put the customer in your hands now, expecting that you can keep the enthusiasm of purchase alive and establish roots for an enduring relationship. Your kickoff meeting sets the tone for implementation, and the future of the customer relationship. No pressure. Right? Without making this more stressful than it [...]

By | 2018-03-12T18:07:07+00:00 October 5th, 2017|Customer Success, Customer Success Best Practices|0 Comments

Five Suggestions for Doing Customer Kick-off Right

You’ve just been handed a new customer, and it’s your job to officially start the relationship. Your entire organization has put the customer in your hands now, expecting that you can keep the enthusiasm of purchase alive and establish roots for an enduring relationship. Your customer kick-off meeting will set the tone for implementation, and the future of the customer relationship. No pressure. Right? Want a few tips for success? Capitalize on the Excitement Nobody [...]

By | 2018-03-12T18:36:40+00:00 August 7th, 2017|Customer Lifecycle|0 Comments