customer engagements

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5 Common Missteps that Impact the Heart of your Customer Service

When I was in high school I dated a boy scout.  The relationship was exactly as you’d imagine.  He treated me well.  He followed the gentleman’s handbook to the letter.  Opened doors for me, carried my books, he bought me gifts and showered me with attention, but that wasn’t what I was after.  He wasn’t focused on what I really wanted, only on what he thought he needed to do to win and maintain my affection. This is what we often do [...]

By | 2017-04-18T18:43:18+00:00 August 16th, 2016|Customer Success|0 Comments