Customer engagement

/Tag: Customer engagement
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How a Customer Success Manager should Engage Customers for THEIR Success

Talk with Tim Got questions about Customer Success? Ask Tim. Tim Conder is Vice President of Customer Success here at Bolstra, and has a wealth of knowledge he’s chomping at the bit to share. Ask him anything about how to get from your current state to an organization with best practices geared specifically toward helping YOUR team get YOUR customers to reach THEIR goals. Tweet #TalkwithTim or click here to submit your question. [bctt tweet="#TalkwithTim " via="no"] [...]

By | 2017-04-18T17:51:47+00:00 November 21st, 2016|Customer Success Manager|0 Comments

How to Define Customer Engagement?

Talk with Tim Got questions about Customer Success? Ask Tim. Tim Conder is Vice President of Customer Success here at Bolstra, and has a wealth of knowledge he’s chomping at the bit to share. Ask him anything about how to get from your current state to an organization with best practices geared specifically toward helping YOUR team get YOUR customers to reach THEIR goals. Tweet #TalkwithTim or click here to submit your question. [bctt tweet="#TalkwithTim " via="no"] [...]

By | 2017-04-18T17:51:48+00:00 November 16th, 2016|Customer Experience|0 Comments

Biggest Customer Engagement Mistakes

Talk with Tim Got questions about Customer Success? Ask Tim. Tim Conder is Vice President of Customer Success here at Bolstra, and has a wealth of knowledge he’s chomping at the bit to share. Ask him anything about how to get from your current state to an organization with best practices geared specifically toward helping YOUR team get YOUR customers to reach THEIR goals. Tweet #TalkwithTim or click here to submit your question. [bctt tweet="#TalkwithTim " via="no"] [...]

By | 2017-04-18T17:51:48+00:00 November 4th, 2016|Customer Experience|0 Comments

Friday Q & A – August 26, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. Customer Engagement is a two-way street. It’s a process and a partnership between two organizations which enables the vendor to listen and effectively manage the individual needs of their customers. It’s earning a virtual seat [...]

By | 2017-04-18T18:43:17+00:00 August 26th, 2016|Friday Q&A, News|0 Comments

The Challenges of Being a Customer

SaaS services I’ve tried recently have left me in the cold because I could feel they were too focused on numbers and not enough on actually earning my business. The worst offenders use tracking software that borderlines on being creepy: companies ask for my email at every corner, not offering any great content in return. When I receive communications from them, they generally sound like someone talking into a megaphone with no real personal understanding [...]

By | 2017-04-18T18:43:18+00:00 August 9th, 2016|Customer Success|0 Comments