client success automation

/Tag: client success automation
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Customer Success: What's holding your team back?

I have spent the majority of my career in consulting and customer facing roles within software companies, I have also been the purchaser/consumer of many B2B technologies for a large fortune 500 company. In this capacity, it is easier to see the breakdown from the customer’s perspective. Below are a few thoughts that I have regarding SaaS companies and their approaches to customer success.  As SaaS vendors, we are TOO vendor focused and not customer focused. Given the fast pace nature [...]

By | 2017-04-18T18:43:18+00:00 August 11th, 2016|Customer Success, News|0 Comments

Customer Success: What’s holding your team back?

I have spent the majority of my career in consulting and customer facing roles within software companies, I have also been the purchaser/consumer of many B2B technologies for a large fortune 500 company. In this capacity, it is easier to see the breakdown from the customer’s perspective. Below are a few thoughts that I have regarding SaaS companies and their approaches to customer success.  As SaaS vendors, we are TOO vendor focused and not customer focused. Given the fast pace nature [...]

By | 2016-08-11T17:23:30+00:00 August 11th, 2016|Customer Success|0 Comments