Agile Scrumban

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Agile Scrumban: The Best Approach for Customer Success

The self-managed, customer-focused nature of the Agile methodology is fast becoming the go-to approach across industries and functions. The Scrum framework and Kanban system, which are associated with Agile, are particularly complimentary for Customer Success Management – so much so that it’s clear that an Agile Scrumban solution is the ideal fit for managing the work of Customer Success Teams. Why’s that? To understand where the benefits of an Agile approach come from, we need [...]

By | 2018-03-12T18:42:16+00:00 July 11th, 2017|Agile Customer Success, Customer Success|0 Comments