agile customer success

/Tag: agile customer success
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Graduation

So my feeling on Graduation is that it’s less a post live meeting and more a post first value meeting.  I would typically say that we are identifying a measure of first value that we want to achieve that impacts their business in some positive way in order to graduate. I think graduation is a step that both you and your customer will know you have reached once you have worked together to create and [...]

A Day in the Life of 2 Customer Success Managers

Customer Success Managers keep a lot of balls in the air over the course of their days. They perform a variety of tasks to keep customers delighted, and frequently face surprises in the midst of their well-planned routines. Consider what the typical day looks like for two Customer Success Managers: one who performs his job piecing together account information from a variety of sources, and the other who is supported by an agile work management [...]

By | 2018-03-20T00:41:54+00:00 November 16th, 2017|Customer Success, Infographic|0 Comments

Infographic: Customer Success Maturity Model

Check out our latest infographic, the Customer Success Maturity Model. The infographic details the maturity of an organization's ability to respond and predict their customer's success through the use of people and technology. You can also take our free assessment to find out where your company stands. Take the Assessment

By | 2018-03-20T00:48:25+00:00 August 30th, 2017|Customer Success, Infographic|0 Comments

Agile Adoption: “Dating”

Agile Customer Success is how we at Bolstra do Customer Success. The Agile methodology works for Customer Success because it’s iterative and cyclical, and customer success relies on the ability to prioritize, facilitate, listen, re-evaluate, and realize continuous value. Agile Customer Success Within the Customer Lifecycle Incorporating Agile Customer Success into the Customer Lifecycle begins from the very start of the relationship. Consider a sample customer lifecycle: Land, Adopt, Expand, Renew. Our best practices recommend [...]

By | 2018-03-12T19:02:56+00:00 May 11th, 2017|Agile Customer Success, Customer Success|0 Comments

Monetizing Customer Success

Agile Customer Success Management is a profit center. It is NOT customer support with a twist. It is NOT account management in the traditional sense. It IS an opportunity to fully engage your customers in getting the most out of your solution. If you believe that your solution will help your customers generate revenue, increase margins, and/or eliminate (or minimize) risks in some way, then it’s incumbent upon you to facilitate this realization for them. [...]

By | 2018-03-20T00:42:30+00:00 March 22nd, 2017|Assurance Services|0 Comments

"Landing" Agile Customer Success

Agile Customer Success is the Bolstra model for incorporating the basic tenets of Agile management into a Customer Success framework. It is both iterative and cyclical, and can be used at each stage of the customer lifecycle. The key concepts of Agile CS are reflective of its origins in software development: The goals and strategic vision are similarly the starting point of the Agile Customer Success model. In consultation with (scrumming, if you will) the [...]

By | 2018-03-20T00:42:45+00:00 March 1st, 2017|Land|0 Comments

“Landing” Agile Customer Success

Agile Customer Success is the Bolstra model for incorporating the basic tenets of Agile management into a Customer Success framework. It is both iterative and cyclical, and can be used at each stage of the customer lifecycle. The key concepts of Agile CS are reflective of its origins in software development: The goals and strategic vision are similarly the starting point of the Agile Customer Success model. In consultation with (scrumming, if you will) the [...]

By | 2018-03-12T19:02:43+00:00 March 1st, 2017|Agile Customer Success, Customer Success|0 Comments