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Customer Success 2018: The Year of Adoption

While the term Customer Success may have been used for the first time back in 1996 to name a department committed to helping customers be successful using Vantive’s CRM, Customer Success as a holistic approach to developing loyal customers is still evolving. Where on the evolutionary curve it falls is up for debate. Even though many of us in the industry (purveyors of Customer Success solutions) may wish for us all to be on the [...]

By | 2018-03-12T17:49:35+00:00 January 25th, 2018|Customer Success|0 Comments