Start Cultivating Customer Advocates Before Your Competitors
Customer Success is not enough.
It’s just the first step. The real win (for everyone) is when your customers are so loyal that they are doing the selling for you. Download Bolstra’s eBook and begin forming advocates now – before your competition does!
In the eBook, Customer Loyalty: Why It’s More Important than Ever, and How to Garner It, readers come to understand that the overall swing between a single unhappy customer and a single happy customer can be over $5 million!
Take customer success to the next level, and dig into the real value (in dollars) of loyal customers. Then explore:
- the psychology of loyalty,
- a systematic approach to cultivating loyalty, and (most importantly),
- how to convert a loyal customer into a brand advocate