Tell us about your role and how you got here. What inspired you to start a B2B SaaS Customer Success company?
When I was the Chief Revenue Officer at a SaaS company, we were excelling at acquiring new business, but we weren’t garnering the renewals we wanted. You might say, we had a leaky bucket. We could point our fingers at a slow (poor) implementation process, but I knew this wasn’t a software problem. It really was about not being able to provide a continuous value to our customers. When I looked for a solution to help us, I really didn’t see anyone out there tackling the work management “blocking and tackling” approach to helping delivery (implementation) teams do their jobs better. So, I decided (along with my partners) to take on this challenge from the ground up.