Maturity of Customer Success Teams [Infographic]

//Maturity of Customer Success Teams [Infographic]

Maturity of Customer Success Teams [Infographic]

By | 2019-05-09T21:53:01-04:00 November 30th, 2017|Infographic|0 Comments

As Customer Success rides a steep adoption curve across industries, we continue to strive to understand how B2B organizations are chartering Customer Success teams. In a brief survey of Customer Success teams about their composition and capacity, we got a snapshot (in 2018) of this increasingly vital customer-facing role:

  • Only 35% of respondents had a dedicated Customer Success team in place.
  • Approximately 65% of teams were comprised of team members with less than 3-4 years of experience.
  • 45% of the respondents still rely upon Account Managers to handle renewals, indicating their Customer Success charters are still limited.
  • 73% rely upon more than 3-4 data sources to get complete visibility into their customers

Maturity of Customer Success Teams - infographic

About the Author:

Haresh Gangwani
Haresh is the Chief Executive Officer and Co-Founder of Bolstra. Haresh is a veteran B2B SaaS industry executive having served in key roles with emphasis in product strategy, sales and marketing.