As Customer Success teams evolve at a rapid pace – from fledgling ad hoc efforts to more repeatable and measurable strategic teams – we wanted to know how things were going out there. So, we surveyed teams to get a clearer picture on the state of things. Check out our findings.
Maturity of Customer Success Teams
About the Author: Haresh Gangwani
Haresh is the Chief Executive Officer and Co-Founder of Bolstra. Haresh is a veteran B2B SaaS industry executive having served in key roles with emphasis in product strategy, sales and marketing.