Customer Success Maturity is tied to Data, Process, Technology, Skills and Organization
As Customer Success teams pop up and mature at a rapid pace, we all want to know where we fit in the context of maturity. Is it the size and experience of the team? The adoption of technology? The processes in place? Yes. Yes. And Yes. It’s all of those things, and more.
We’ve developed a Customer Success Maturity Assessment to help organizations better understand how mature their Customer Success function is, and identify where and how they can evolve to be more effective. Bolstra’s Customer Success Maturity Model describes the incremental steps a Customer Success team takes in the areas of Data, Process, Technology, Skill, and Organization. The stages of Customer Success Maturity range from Ad Hoc, to Managed, to Repeatable, to Measurable and ultimately Optimized.
Want to know where your organization falls in this Customer Success Model? Take the Customer Success Maturity Assessment now .