When it comes to customer renewals, are you taking a chance by rolling the dice on your customers’ experiences? Games are fun but customer retention isn’t a game. Your customers are relying on you to provide a consistent experience, a sure thing. When you create a strategy that guarantees the delivery of a consistent and superior customer experience, you stop gambling and start ensuring customer renewals and bolstering loyalty. The results are exponential increases in your Annual Recurring Revenue (ARR).
So how do you get there, to a place of exponential growth in ARR? Answer: you must remove the guesswork from caring for your customers. In this piece, I’ll demonstrate the financial implications of removing the risk from customer experience and consistently delivering on your brand promise – aka: establishing a basis for customer loyalty.