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Retrospectives

WHY ARE Retrospectives IMPORTANT? There are three primary reasons for conducting Retrospectives: allowing your customers to be heard taking steps toward cultivating long-term loyal customers agreeing upon the “sprint plan” that outlines what both sides are tasked with accomplishing ahead of the next scheduled retrospective Routine Retrospectives provide the framework for you to check in on your customer in a scheduled way to understand what’s working and what’s not. Simple agendas for Retrospectives allow you [...]

Customer Success & Sales Team Communication

Talk with Tim Got questions about Customer Success? Ask Tim. Tim Conder is Vice President of Customer Success here at Bolstra, and has a wealth of knowledge he’s chomping at the bit to share. Ask him anything about how to get from your current state to an organization with best practices geared specifically toward helping YOUR team get YOUR customers to reach THEIR goals. Tweet #TalkwithTim or click here to submit your question. [bctt tweet="#TalkwithTim " via="no"] [...]

By | 2017-04-18T18:43:16+00:00 November 3rd, 2016|#TalkwithTim, News|0 Comments

TSW Wrap-Up

It was an exciting time to be in Vegas for the TSW (Technology Services World) Conference . We demoed our product and received excellent feedback from attendees.  For those that didn't get a chance to stop by, check us out on Twitter @Bolstrallc or follow us on LinkedIn for company updates. Also check out photos from the event below.  

By | 2018-03-12T19:06:33+00:00 October 28th, 2016|News|0 Comments

Bolstra is heading to Vegas!

From October 17 – 19th, we’ll be exhibiting and making the rounds at TSW (Technology Services World) Conference . It promises to be three packed and productive days shared with other leaders in the Technology-as-a-Service (XaaS) space who are as committed to Customer Success as we are. We will be demoing our platform at booth #35, and working the agenda to learn about innovations that are helping businesses gain value with their growth in the [...]

By | 2018-03-12T19:10:24+00:00 October 17th, 2016|News|0 Comments

Friday Q & A – August 26, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. Customer Engagement is a two-way street. It’s a process and a partnership between two organizations which enables the vendor to listen and effectively manage the individual needs of their customers. It’s earning a virtual seat [...]

By | 2017-04-18T18:43:17+00:00 August 26th, 2016|Friday Q&A, News|0 Comments

Friday Q & A – August 19, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. There are already good answers here for the “What", and along those lines, I’d like to reference TSIA (http://info.tsia.com/the-state-o...), Lincoln Murphy (http://sixteenventures.com/customer-success-definitio), and our own ebook (http://marketing.bolstra.com/act...) Then there is the “Why” - While the [...]

By | 2017-04-18T18:43:18+00:00 August 19th, 2016|Friday Q&A, News|0 Comments

5 Categories of Customer Need: Ensure Your Customer's Success

“Before you criticize a man, walk a mile in his shoes. That way, when you do criticize him, you'll be a mile away and have his shoes.” ― Steve Martin How do you empathize with your customers? While I am a fan of Steve Martin, and find this quote awesomely hilarious, I feel that many times we are far from being able to internalize the true meaning of the original saying. YOU CAN’T REALLY UNDERSTAND ANOTHER PERSON’S EXPERIENCE UNTIL YOU’VE WALKED [...]

By | 2017-04-18T18:43:18+00:00 August 17th, 2016|Customer Need, News|0 Comments

Friday Q & A – August 12, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. I am a little late to the party here but wanted to go ahead and provide an additional response to keep this thread going. While many have suggested that “all wrong” is a bit strong, [...]

By | 2017-04-18T18:43:18+00:00 August 12th, 2016|Friday Q&A, News|0 Comments

Customer Success: What's holding your team back?

I have spent the majority of my career in consulting and customer facing roles within software companies, I have also been the purchaser/consumer of many B2B technologies for a large fortune 500 company. In this capacity, it is easier to see the breakdown from the customer’s perspective. Below are a few thoughts that I have regarding SaaS companies and their approaches to customer success.  As SaaS vendors, we are TOO vendor focused and not customer focused. Given the fast pace nature [...]

By | 2017-04-18T18:43:18+00:00 August 11th, 2016|Customer Success, News|0 Comments

Friday Q & A – August 5, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. The problem is when the world equates a CRM to a Sales Force Automation (SFA); however, CRM is so much bigger than just winning new customers. Here is what we feel are the five main [...]

By | 2017-04-18T18:43:19+00:00 August 8th, 2016|Friday Q&A, News|0 Comments

The Bolstra Journey

When ConsulTeams was conceptualized in 2014, we set out to create a marketplace that assisted start ups in easily accessing consultants at affordable rates. Our marketplace gave consultants an avenue to increase revenue by productizing services instead of giving some services away for free. As we on boarded businesses to engage with consultants, we received compliments on our scheduling, alignment and engagement tools.

By | 2018-03-12T19:13:32+00:00 July 27th, 2016|News|0 Comments