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"Landing" Agile Customer Success

Agile Customer Success is the Bolstra model for incorporating the basic tenets of Agile management into a Customer Success framework. It is both iterative and cyclical, and can be used at each stage of the customer lifecycle. The key concepts of Agile CS are reflective of its origins in software development: The goals and strategic vision are similarly the starting point of the Agile Customer Success model. In consultation with (scrumming, if you will) the [...]

By | 2018-03-20T00:42:45+00:00 March 1st, 2017|Land|0 Comments