In our infographic series, we share research and statistics around the actual value of loyalty when it comes to customers.
As Customer Success teams evolve at a rapid pace - from fledgling ad hoc efforts to more repeatable and measurable strategic teams - we wanted to know how things were going out there. So, we surveyed teams to get a clearer picture on the state of things. Check out our findings.
Customer Success Managers keep a lot of balls in the air over the course of their days. They perform a variety of tasks to keep customers delighted, and frequently face surprises in the midst of their well-planned routines. Consider what the typical day looks like for two Customer Success Managers: one who performs his job piecing together account information from a variety of sources, and the other who is supported by an agile work management [...]
Check out our latest infographic, the Customer Success Maturity Model. The infographic details the maturity of an organization's ability to respond and predict their customer's success through the use of people and technology. You can also take our free assessment to find out where your company stands. Take the Free Online Customer Success Maturity Assessment Take the Assessment