Friday Q&A

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Friday Q & A – August 26, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. Customer Engagement is a two-way street. It’s a process and a partnership between two organizations which enables the vendor to listen and effectively manage the individual needs of their customers. It’s earning a virtual seat [...]

By | 2017-04-18T18:43:17+00:00 August 26th, 2016|Friday Q&A, News|0 Comments

Friday Q & A – August 19, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. There are already good answers here for the “What", and along those lines, I’d like to reference TSIA (http://info.tsia.com/the-state-o...), Lincoln Murphy (http://sixteenventures.com/customer-success-definitio), and our own ebook (http://marketing.bolstra.com/act...) Then there is the “Why” - While the [...]

By | 2017-04-18T18:43:18+00:00 August 19th, 2016|Friday Q&A, News|0 Comments

Friday Q & A – August 12, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. I am a little late to the party here but wanted to go ahead and provide an additional response to keep this thread going. While many have suggested that “all wrong” is a bit strong, [...]

By | 2017-04-18T18:43:18+00:00 August 12th, 2016|Friday Q&A, News|0 Comments

Friday Q & A – August 5, 2016

Welcome and thanks for reading our Friday Round Up. Check back each week to read our responses to customer success questions. Have a question about customer success that you would like answered?  Tweet us your question @bolstrallc and include #TalkwithTim. The problem is when the world equates a CRM to a Sales Force Automation (SFA); however, CRM is so much bigger than just winning new customers. Here is what we feel are the five main [...]

By | 2017-04-18T18:43:19+00:00 August 8th, 2016|Friday Q&A, News|0 Comments