Agile Adoption: “Dating”
How to Use Agile Customer Success Management to Increase Adoption [...]
End User Training
WHY IS End User Training IMPORTANT? End User Training is [...]
Hubspot: How Do You Build Customer Loyalty? Lessons from a Lemonade Stand
Did you ever run a lemonade stand growing up? If [...]
Graduation
So my feeling on Graduation is that it’s less a [...]
Retrospectives
WHY ARE Retrospectives IMPORTANT? There are three primary reasons for [...]
Launch
WHY IS Launch IMPORTANT? Launch is actually more a customer [...]
Core Enablement
WHY IS Core Enablement IMPORTANT? Core Enablement is the first [...]
Rapid Prototyping
WHY IS Rapid Prototyping IMPORTANT? Not every SaaS company does [...]
Implementation Discovery
WHY IS Implementation Discovery IMPORTANT? You’ve kicked off your relationship [...]
Internal Knowledge Transfer: Handoff
http://embed.vidyard.com/share/NGZj8SbW3v8AhHDVWdtEKc WHY IS KNOWLEDGE TRANSFER IMPORTANT? At the heart [...]
Customer Kick-off
WHY IS KICK-OFF IMPORTANT? You’ve just been handed a new [...]
The Blocking and Tackling of Customer Success
We know that Customer Success teams are being formed and [...]