Customer Retention

/Customer Retention

What are Customer Success Parameters to Reduce Churn?

Talk with Tim Got questions about Customer Success? Ask Tim. Tim Conder is Vice President of Customer Success here at Bolstra, and has a wealth of knowledge he’s chomping at the bit to share. Ask him anything about how to get from your current state to an organization with best practices geared specifically toward helping YOUR team get YOUR customers to reach THEIR goals. Tweet #TalkwithTim or click here to submit your question. [bctt tweet="#TalkwithTim " via="no"] [...]

By | 2017-04-18T17:51:48+00:00 November 7th, 2016|Customer Retention|0 Comments

The Best Defense is Great Offense

In the world of cloud based software, the game within the game is creating negative customer churn.  That is more than just retaining customers, it is creating a better customer experience, growing accounts and making better customers.  The field of play for this game is every communication and every service delivery channel that exists between you and your customer.  If you are a Customer Success Manager or are responsible for customer engagement, you cannot afford [...]

By | 2017-04-18T18:43:18+00:00 August 18th, 2016|Customer Retention, Customer Success|0 Comments