Customer Lifecycle

/Customer Lifecycle
Webinar: What does it take to DO (and Scale) Customer Success? Register Now

Five Suggestions for Doing Customer Kick-off Right

You’ve just been handed a new customer, and it’s your job to officially start the relationship. Your entire organization has put the customer in your hands now, expecting that you can keep the enthusiasm of purchase alive and establish roots for an enduring relationship. Your customer kick-off meeting will set the tone for implementation, and the future of the customer relationship. No pressure. Right? Want a few tips for success? Capitalize on the Excitement Nobody [...]

By | 2018-03-12T18:36:40+00:00 August 7th, 2017|Customer Lifecycle|0 Comments

Customer Lifecycle Modelling: Minding the Gap

In biology, lifecycle refers to the series of stages through which a living thing passes during its lifetime. For a frog, this lifecycle includes larvae, tadpole, froglet and finally an adult (amphibious) frog. A frog cannot become a frog without first having been a tadpole. In sales and delivery, the lifecycle for a customer involves presales, onboarding, launch, engagement, measurement (insights), and growth (or some version of these stages). As with the adult frog, a [...]

By | 2017-04-18T18:43:16+00:00 November 2nd, 2016|Customer Lifecycle|0 Comments