Customer Experience

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What’s on our Customers’ “Lists” this year?

Do you make gift lists this time of year? A friend was just telling me how her in-laws pass out blank Christmas lists on Thanksgiving for every family member to complete. The lists are for specific suggestions of things you might want as “Stocking Stuffers” (free or inexpensive items), “Things Under the Tree” (not big ticket items), and “Big Gifts” (real investments). The completed lists are then made available to anyone who might be interested [...]

By | 2018-03-07T10:03:50+00:00 December 22nd, 2016|Customer Experience|0 Comments

5 Categories of Customer Need: Ensure Your Customer’s Success

“Before you criticize a man, walk a mile in his shoes. That way, when you do criticize him, you'll be a mile away and have his shoes.” ― Steve Martin How do you empathize with your customers? While I am a fan of Steve Martin, and find this quote awesomely hilarious, I feel that many times we are far from being able to internalize the true meaning of the original saying. YOU CAN’T REALLY UNDERSTAND ANOTHER PERSON’S EXPERIENCE UNTIL YOU’VE WALKED [...]

By | 2016-08-17T14:43:40+00:00 August 17th, 2016|Customer Experience|0 Comments