Customer Experience

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Churn Management: Don’t Gamble on Customer Experiences

By | 2019-07-29T10:22:48-04:00 December 18th, 2018|Customer Experience|

Customer Retention is no game. When it comes to customer renewals, are you taking a chance by rolling the dice on your customers’ experiences? Games are fun but customer retention isn’t a game. Your customers are relying on you to provide a consistent experience, a sure thing. When you create a strategy that guarantees the delivery of a consistent and superior customer experience, you stop gambling and start taking churn management seriously, thereby minimizing the [...]

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What’s on our Customers’ “Lists” this year?

By | 2019-05-09T21:43:34-04:00 December 22nd, 2016|Customer Experience|

Do you make gift lists this time of year? A friend was just telling me how her in-laws pass out blank Christmas lists on Thanksgiving for every family member to complete. The lists are for specific suggestions of things you might want as “Stocking Stuffers” (free or inexpensive items), “Things Under the Tree” (not big ticket items), and “Big Gifts” (real investments). The completed lists are then made available to anyone who might be interested [...]