Customer Experience

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What’s on our Customers’ “Lists” this year?

Do you make gift lists this time of year? A friend was just telling me how her in-laws pass out blank Christmas lists on Thanksgiving for every family member to complete. The lists are for specific suggestions of things you might want as “Stocking Stuffers” (free or inexpensive items), “Things Under the Tree” (not big ticket items), and “Big Gifts” (real investments). The completed lists are then made available to anyone who might be interested [...]

By | 2018-03-07T10:03:50+00:00 December 22nd, 2016|Customer Experience|0 Comments

How to Define Customer Engagement?

Talk with Tim Got questions about Customer Success? Ask Tim. Tim Conder is Vice President of Customer Success here at Bolstra, and has a wealth of knowledge he’s chomping at the bit to share. Ask him anything about how to get from your current state to an organization with best practices geared specifically toward helping YOUR team get YOUR customers to reach THEIR goals. Tweet #TalkwithTim or click here to submit your question. [bctt tweet="#TalkwithTim " via="no"] [...]

By | 2017-04-18T17:51:48+00:00 November 16th, 2016|Customer Experience|0 Comments

Biggest Customer Engagement Mistakes

Talk with Tim Got questions about Customer Success? Ask Tim. Tim Conder is Vice President of Customer Success here at Bolstra, and has a wealth of knowledge he’s chomping at the bit to share. Ask him anything about how to get from your current state to an organization with best practices geared specifically toward helping YOUR team get YOUR customers to reach THEIR goals. Tweet #TalkwithTim or click here to submit your question. [bctt tweet="#TalkwithTim " via="no"] [...]

By | 2017-04-18T17:51:48+00:00 November 4th, 2016|Customer Experience|0 Comments

5 Categories of Customer Need: Ensure Your Customer’s Success

“Before you criticize a man, walk a mile in his shoes. That way, when you do criticize him, you'll be a mile away and have his shoes.” ― Steve Martin How do you empathize with your customers? While I am a fan of Steve Martin, and find this quote awesomely hilarious, I feel that many times we are far from being able to internalize the true meaning of the original saying. YOU CAN’T REALLY UNDERSTAND ANOTHER PERSON’S EXPERIENCE UNTIL YOU’VE WALKED [...]

By | 2016-08-17T14:43:40+00:00 August 17th, 2016|Customer Experience|0 Comments