Agile Customer Success

/Agile Customer Success
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Agile Scrumban: The Best Approach for Customer Success

By | 2018-03-12T18:42:16+00:00 July 11th, 2017|Agile Customer Success, Customer Success|

The self-managed, customer-focused nature of the Agile methodology is fast becoming the go-to approach across industries and functions. The Scrum framework and Kanban system, which are associated with Agile, are particularly complimentary for Customer Success Management – so much so that it’s clear that an Agile Scrumban solution is the ideal fit for managing the work of Customer Success Teams. Why’s that? To understand where the benefits of an Agile approach come from, we need [...]

Agile Adoption: “Dating”

By | 2018-03-12T19:02:56+00:00 May 11th, 2017|Agile Customer Success, Customer Success|

Agile Customer Success is how we at Bolstra do Customer Success. The Agile methodology works for Customer Success because it’s iterative and cyclical, and customer success relies on the ability to prioritize, facilitate, listen, re-evaluate, and realize continuous value. Agile Customer Success Within the Customer Lifecycle Incorporating Agile Customer Success into the Customer Lifecycle begins from the very start of the relationship. Consider a sample customer lifecycle: Land, Adopt, Expand, Renew. Our best practices recommend [...]

Landing Agile Customer Success

By | 2018-08-31T10:12:10+00:00 March 1st, 2017|Agile Customer Success, Customer Success|

Agile Customer Success is the Bolstra model for incorporating the basic tenets of Agile management into a Customer Success framework. It is both iterative and cyclical, and can be used at each stage of the customer lifecycle. The key concepts of Agile CS are reflective of its origins in software development: The goals and strategic vision are similarly the starting point of the Agile Customer Success model. In consultation with (scrumming, if you will) the [...]