Why is customer loyalty more important than ever? How do you garner it?
In the subscription economy, customer loyalty is the X factor. If you don’t have it, your revenues will be stagnant at best. The math for this is irrefutable, even if the best practices for garnering loyalty aren’t fully established. This ebook will help you:
- Understand the impact of loyal customers who advocate for you (as well as unhappy customers who spread their toxic opinions)
- Explore the science behind loyalty. It’s based on the same reasons you always stop to buy lemonade from the kids selling it on the sidewalk.
- Provide specific timing and ways to cultivate loyalty and curate advocacy within your customer base.