Get In-the-trenches advice from two customer success professionals
Kickoff is arguably the most important meeting in a customer relationship. It’s the first chance the post-sales team gets to demonstrate to a new customer that they are going to get what was promised during the sales cycle. It’s also the first chance a Customer Success team gets to set the stage for an enduring and mutually beneficial relationship.
In the e-book The Keys to Conducting a Great Kickoff, we provide CSMs with insight into for getting off on the right foot with new customers from the perspective of two different Customer Success professionals. They cover:
- Putting Kickoff in Context
- Preparing for Kickoff
- The Kickoff Agenda
- Meeting the Needs of the Customer During Kickoff
- Asking Good Questions
If you’d like to find out more about Bolstra’s agile Customer Success Management, request a demo today.