Key Elements to Designing Delightful Customer Experiences
When you think of the brands you are loyal to, it’s as much about your experience as it is about the product they provide. The customer experience greats, like Starbucks, Apple, and SalesForce have figured out how to define their customer’s experience, and deliver it the same (superior) way each time. Want to know their secrets for designing those routinely delightful experiences? It’s three basic principles:
- Identify and quantify customers perceptions
- Identify and quantify changes in perceptions through the customer journey
- Recognize that employees’ behaviors impact perceptions
Learn how to use each of these principles in designing and delivering your customers experience so that they become – and remain – loyal to your brand.
If you’d like to find out more about Bolstra’s agile Customer Success Management, request a demo today.